Cayla Fauver
Computer Software and Skills
Software: UNIX/Linux, Windows Server 2000/2003 & 9x/2000/XP, Mac OS X, Solaris, Oracle, DB2, MS-SQL, MySQL, PostgreSQL, Perl, Javascript, Apache, IIS, Sendmail, TSM/RSM.
Medical software: Amicas Vision Series PACS, Agfa IMPAX, Rhapsody, Amicas Vision Series RIS, Agfa RIS, QuadRIS, Physician's Desktop, PenRAD, Agfa Web1000, E-Film.
Skills: PACS/DICOM/RIS/HL7 implementation and support, system administration, DB administration and recovery, account management, administrator and end user training.
Relevant Experience
Amicas - Technical Support Analyst/Implementation Engineer
Boston, MA - Jan 2006 to Present
General Summary: Held multiple technical positions at Amicas. Originally hired to provide tier 2 PACS technical support. Promoted to Implementation Engineer in the Spring of 2007.
Primary Tasks: In support, performed both daytime and ovenight/weekend emergency call support in addition to resolving routine tier 2 issues. On the implementation team was responsible for bringing new RIS & PACS clients online. Both positions involved working with PACS administrators to resolve workflow and technical issues with Amicas software
Detailed Tasks: Installed & configured RIS & PACS software; Configured & supported HL7 interfaces; Created custom HL7 mappings in Rhapsody; Configured and customized MWL queries; Performed DB2 administration & recovery; Wrote scripts to automate repetitive DB2 tasks; Installed and configured RSM/TSM based image archives; Recovered corrupt tape archives; Helped customers migrate data from their previous RIS/PACS; Integrated modalities with PACS; Resolved DICOM interoperability issues; Configured forwarding for Nighthawk & Stroke protocol; Fully rebuilt corrupted systems; Customized servers and workstations to fit the site's workflow; Integrated RIS/PACS with dictation systems; Assisted PACS administrators troubleshooting workstation issues; Provided RIS/PACS admin training; Helped sites establish SSL/VPN access to servers; Worked closely with the development and sustaining engineering teams to identify bugs, recreate them, and test bug fixes; Provided internal support for the support team; Helped colleagues appreciate and understand the clinical workflow; Taught classes on HL7, MWL and Rhapsody; Implemented upgrades and site fixes; Member of the Amicas beta software program team.
Maine Medical Center - Image Service Rep/PACS Systems Coordinator/Systems Analyst
Portland, ME - June 2000 to October 2005
General Summary: Held multiple positions over a five year time span at Maine Medical Center's (MMC) radiology department. MMC is the largest hospital in Northern New England.
Primary Tasks: Provided help-desk / on-call support for all of the department's SUN/Dell servers, modality equipment (CR/CT/MR/US scanners, AGFA PS/PRID stations), radiologist workstations, end-user desktops and all radiology applications including the RIS, PACS, and Web1000 for 200+ end users at 4 different hospitals and over 10 remote satellite sites.
Detailed Tasks: Worked with vendors to implement upgrades including a chief role in MMC's transition from QuadRIS to Agfa RIS; Original programming to supplement the PACS and RIS systems; Created custom software to expand billing functionality of the Agfa RIS; Created custom software to provide in-house QC for radiologist peer review and radiologist on-call review; Created a QC system for the department's chief technologists to monitor their employee's technical performance; Created a system to quickly identify unread studies and return those studies to the radiologists; Created reports that tracked turn around time from when a study was archived to when a verified report was available and pinpointing the source of any slowdowns in the interim steps; Maintained a QC database of patient and study information and audit logs of said information for performance analysis, internal security usage, HIPAA compliance, and trend analysis; Used Cognos Powerplay/Transformer to represent the QC data; Preparing and analyzing department data for trends in system usage and areas of improvement; Training for end users.
References
Available Upon Request